Privacy
This policy explains how information may be collected and used when you contact TRW through this B2B site. The purpose is practical: we need enough detail to answer sourcing questions, route catalog requests, and support distributor or service workflow discussions.
When you submit a form, you may provide your name, company, email, phone number, requested product categories, vehicle applications, part numbers, quantity targets, and delivery requirements. You may also include documents or notes that help explain a fitment or cross-reference question.
Please do not send unnecessary personal information. For most requests, business contact details and technical sourcing context are enough. If a message contains sensitive information that is not needed for the inquiry, it may be removed from the working record.
Information is used to respond to your request, prepare catalog support, review product coverage, coordinate distributor communication, and improve the clarity of future site content. A request about brake pads may be routed to a supply contact. A cross-reference question may be routed to catalog support. A volume program may be routed to a commercial desk.
We may keep a record of the request so that follow-up questions can be handled without repeating the same intake work. Records may include category families, requested timing, and document needs.
Information may be shared with internal teams, distribution partners, or service providers when that is needed to answer the request. Those parties should use the information only for the related business purpose. We do not treat inquiry details as permission to sell unrelated consumer data.
Reasonable administrative and technical measures are used to protect inquiry information. No online process is risk free, so you should avoid sending confidential engineering files or regulated personal information through a general contact form unless a secure channel has been arranged.
Inquiry records may be retained while the business relationship, quote review, or support need remains active. Records may be deleted or anonymized when they are no longer needed for the original purpose or a reasonable business requirement.
You may request correction or removal of business contact information by contacting the TRW support address listed on this site. We may need to retain limited records where required for legal, security, accounting, or dispute resolution purposes.